Terms & Conditions

The Stock Room Terms & Conditions

By registering with TheStockRoom.ca or any of its associated domains you acknowledge that you have read, understood and agree to all of the terms, conditions, rules and regulations stated below and anywhere else within this website without reserve or modification.

You certify that all of the information you have provided to The Stock Room on your registration is complete, genuine, truthful and accurate and you undertake to update and maintain the accuracy of these registration details. If information is deemed to be false, your account will be suspended. Valid photo ID is mandatory for all pickups for first time buyers.

Please ensure your chosen username is appropriate and may not be considered offensive in any way. If we feel your username is unsuitable in any way, your account will be suspended and you must register under a new username. Usernames are public, so please do not put any sensitive information in there, like your full name, or email address. If you use your email address as your username, we will edit it and remove the email suffix. Setting your username to something that promotes any outside entities is forbidden.


All auction items are payable in person, upon pickup, or online, in advance via PayPal/Credit Card. We provide nationwide shipping within Canada, and shipping to the Continental US. If you require shipping, please contact us prior to payment, once you receive your invoice. Buyer is responsible for all shipping costs. If buyer arranges shipping independently, buyer assumes all responsibility for any loss or damages that may occur through shipping. Items can be paid for via cash, debit, credit, or PayPal. A PayPal account is not required for PayPal payments. All items purchased on or before the designated closing date, must be paid for and picked up by the designated end date. If an item is not paid for and picked up by the designated deadline, your items will be forfeit and your account may face suspension or permanent termination. We are reasonable so please contact us for exceptions. If you require more time, a full payment must be made to ensure your items are not re-listed and account not suspended. 

All items must be removed from our premises within the payment/pickup deadlines, unless agreed upon by TheStockroom.ca.

If you have won an auction item or items that you no longer wish to buy (buyer's remorse), we do allow members to cancel their purchase(s) by paying a restocking fee for each lot they want cancelled(unless stated otherwise in listing comments). This fee is 10% of the sale price of the item(s) being restocked, plus taxes. This fee must be received and staff must acknowledge its receipt before any removal and payment deadlines pass. Items may only be cancelled prior to receiving the item.

Items paid for and not picked up within 30 days of auction close, will be forfeit without refund, to cover storage and handling costs. 

In person item previews for active auction items available upon request.

TheStockRoom offers a 30 day warranty on items that are NOT being sold "AS IS". "AS IS" items are sold without warranty, and will be clearly marked on the item listing. The item's description is nothing more than a general opinion of the item and is not intended as an official appraisal of value or functionality based totally on the visual appearance of the item. TheStockRoom does not warrant that products descriptions or other contents of our website are accurate, complete, reliable, current or error free. If a product offered by TheStockRoom itself is not as described, your sole remedy is to return it in its original condition. If such an instance occurs, you must contact us within 30 days of receipt of item in order to obtain approval for a return/exchange. We will not consider returns on items that are assembled, used or missing the packaging the item(s) were sold with. Contact us if you have issues prior to assembling. This does not include or extend to damage caused by or during the shipping process. Our warranty covers repair or replacement of malfunctioning parts, and on the occasion where we are not able to correct the item, a refund or store credit will be given at the sole discretion of our management staff. We take return fraud very seriously and take every measure to protect ourselves. All returns are at the discretion of management and if a return is considered abusive of our policies, or fraudulent, it will be rejected and buyer may be banned from our auctions. If a buyer commits return fraud (swapping items) the buyer will be permanently banned and a police report will be filed.

Items may only be returned within 30 day so of auction close if first approved via email. Items may only be returned if they are malfunctioning (not working as intended) or were misrepresented in our description. All returns are at our discretion. Returns only accepted if items are returned in the same condition and completeness they were sold in. Claimed defects must be shown via image or video prior to retuning item. Our warranty does not cover physical damage that occurs while in your possession and/or not present in the listing for the item. Claims for physical damage can only be made at the time of pickup and you are encouraged to inspect your items while you are on site. Attempting an abusive return or fraud return will result in permanent suspension. Fraud returns will result in criminal charges. Claims must be approval via email prior to returning the item. Warranty claims/returns will not be accepted after the 30 day period for any reason, and this is strictly enforced. There are no returns, for any reason, for any item marked AS-IS. Further stipulations are as follows:

Returns Accepted if below criteria is met:

1. Electronic or Mechanical item has malfunctioned and/or is not working as intended, through normal use, within a 30 day period. Item has not been misused, or physically damaged, or tampered with, while in your possession.

2. Item has damage that was not described at time of sale, that would effect use.

3. Item is missing crucial components that were not described in the listing at time of sale.

4. Item was not listed as the correct product.

Returns will not be accepted for buyers remorse: Item does not fit, you purchased the wrong model, you don't like it. Clothing items are all final sale. Request an item preview prior to bidding if you are uncertain, or contact us for more info.

Returns will not be accepted if item is missing any components or packaging it was sold with.

Returns will not be accepted if an item has physical damage that was not present at the time of sale.

Any items/auctions that are subject to additional terms and conditions will be disclosed by TheStockRoom in a timely and upfront manner and will be enforced accordingly. 

Additional terms and condition per auction event may be in place that can supersede these general terms and condition outlined here. They will be clearly outlined on auction event pages.

Malicious, false and non-paying buyers / bidders (anyone who bids or are high bidder on items but have no intention of completing the transaction) will have their privileges revoked and account permanently banned and mischief charges may be filed with law enforcement. You must be at least 18 years old to register or use any service provided by TheStockRoom. If you use this site, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer and you agree to accept responsibility for all activities that occur under your account and password.

All original content included on this site such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software is the property of TheStockRoom.ca or its contents suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of TheStockRoom.ca with copyright authorship for this collection by TheStockRoom.ca and protected by international copyright laws.

Most items listed and sold by TheStockRoom are from shipping and courier companies. However they can be the result or consignments of private and governmental agencies and institutions which have legal right to commit to sale these items. These things could be considered as recovered, abandoned, refused, undeliverable, seized, forfeited, or as found, and should be considered "used" unless otherwise noted. TheStockRoom is not privy to the specifics of any items committed to sale and will not release any information or item if contacted. TheStockRoom will not respond to inquiries or claims from any individual or company. All items committed to sale have been subject to due diligence either by the seller or a known third party and are legally held and committed to sale under various federal and provincial regulation and legislation. All items sold by TheStockRoom are subject to tax legislation pursuant to tax laws of Ontario and other Canadian provinces. All taxable items picked up at our Toronto warehouse will be charged HST. All taxable items that are shipped to the customer will be charged taxes according to their destination as per provincial and federal tax laws. We try our very best to accurately describe and present each item with a description and clear pictures, however we cannot provide the type of information a buyer might expect from a manufacturer or retail website. We encourage personal inspection of items when verification of specific details is required by the bidder. The description provided is a general overview and should not be considered thorough. Don’t assume any information or functionality based solely on the brief description and pictures provided. It is the bidders / buyers obligation to ensure that the item is appropriate and suitable for its’ intended or manufactured use. TheStockRoom is an unauthorized re-seller of goods. TheStockRoom does not assume any responsibility for any injury or damages caused by the use of any of our items sold and it is up to the buyer to ensure safe use of the items. Items sold at TheStockRoom are not covered by any manufacturer's warranties. TheStockRoom and her associated companies are not responsible for any deficiencies or faults of any type regardless of the circumstances. It is the bidder / buyers’ sole responsibility to ensure that item is free from faults, defects, recall, or any other hazard or revocation as provided in the Canada Consumer Product Safety Act (CCPSA) regardless of statements or claims that are made directly or indirectly by the seller.

These terms and conditions which govern your visit to TheStockRoom may be changed by us along with the content of this site at any time. If any of these terms and conditions is deemed invalid, void or for any reason unenforceable that term or condition shall be deemed severable and shall not affect the validity or enforceability of any remaining terms and conditions. Please note that you have not officially won an item until you have been invoiced for it. Items paid for and not retrieved after 30 days of auction close date will be forfeit without refund as to compensate for storage and handling. There are no exceptions to this.

The Stock Room reserves the right to cancel, refuse, disqualify, delete or re-list any auction, bid, bidder, buyer or registrant at any time with or without cause. Any user who we deem abusive, or detrimental to the community, or our business will be permanently banned.